Concept Reviews: What Our Patients Say

Thank You Concept

“I cannot rate the staff at Concept Fertility highly enough. Before attending the clinic both my husband and I had grown weary with the inadequate service we received from the NHS. I had almost resigned myself to a life without children. As soon as we entered the clinic, we were met with warmth, professionalism and a genuine personal approach to our care.

Although our efforts were not successful immediately, within a year of attending the clinic we received the amazing news that I was pregnant. I cannot thank the staff enough, particularly Dr. Ojha whose expertise, calm attitude and diligence ensured that our ultimate goal was achieved. We are so indebted to him and his team, who at every step along the road kept in close contact supporting, caring for us and always keeping us informed. I write this without any sense of a cliché: the team at Concept became like a family to us!

Concept have given both my husband and I the ultimate gift of our own little girl. We are beyond happy and just wish we had gone straight to Concept initially rather than wasting time elsewhere.

Thank-you Concept!”

Fantastic Team

“From our first appointment to now with our 8 week old baby, the whole team have been fantastic. we would like to thank everyone so much. We still can’t believe our little miracle is here. Highly recommend Concept Fertility. Thanks again so much for helping our dreams come true.”

Great Experience with Concept

“We had a great experience with Concept Fertility from the start. The staff was always responsive and genuine and we felt more of a personal connection, compared to any Harley St. clinic, which is what we were looking for. Mr Ojha was always professional yet had our best interests in mind with an end goal of helping us start a family! Despite the inevitable roller coaster that comes with fertility treatment, we felt like we were in good hands, with down-to-earth and supportive care throughout the journey. Now with our little son after an easy pregnancy, we couldn’t be happier.”

Cannot Recommend Concept Fertility Too Highly

“I cannot recommend Concept Fertility too highly for anyone facing fertility issues.  From the outset, Concept demonstrated an exceptionally high level of flexibility, expertise care and support.  I was travelling some distance for treatment, and, at my first meeting, to help me out, one of the nurses (Virginia) interrupted her lunch hour to take a blood test for me without an appointment, to save me the hassle of coming back to get it done.  This ‘can do’ attitude came through again and again as we were supported through our treatment.

One of the things that particularly stood out for me was the way that each and every member of staff, from the admin team to consultants and nurses, seemed to know us individually, and would make a point of greeting me by name, asking how I was getting on and making me feel supported.  They also had a 24 hour helpline staffed by one of the nurses, so that when I panicked about doing an injection wrong on a Saturday night, there was someone knowledgeable that I could talk to for reassurance. 

The team who conducted our IVF treatment were outstanding in their kindness, their patience, expertise and sense of humour.  At every stage of our treatment, I felt listened to, cared about and respected, and I had absolute confidence in the skills and expertise of the people working with me. IVF is never going to be fun, but I felt very lucky to be having my treatment in such a safe, supportive and caring environment.  Definitely worth travelling for.  I’m now into my second trimester of pregnancy and the baby is doing well.  I owe an enormous debt of gratitude to everyone at Concept for the work that they did in making this happen, and for making the experience as good as it possibly could have been.”

Concept Fertility a Professional and Caring Place

“We found Concept to be a professional and caring place. The staff gave us all the information needed to help us make a decision about our fertility and we never once felt pressured. We originally visited Concept for some further tests and attend an open morning, it was following this we decided if treatment was needed, Concept was where we were going to have it. All the information was detailed and they were always there to support us through the questions and process which helped reduce our anxiety and made the whole process a happy experience and we can’t thank them enough. We are now proud parents of identical twin boys and owe this to Concept and all the staff.”

Baby Number 2

“Thank you and the whole concept team and we look forward to working with Concept again when we try for baby number 2.”

All Well

“All well and loving our new addition!

A huge thank you to all at Concept for the help in making our dreams come true.”

More Intimate Approach

“Myself and my (now) husband felt very supported throughout the process, any questions I could just email at any time with a prompt response. I really liked living very close to Concept, and this also helped me chill out about the whole process, plus I wanted a more intimate approach as opposed to the factory style, conveyor-belt of IVF treatment in some hospitals. I just never felt right in the hospitals, we even chose to pay for our first round privately, even though we were eligible to have two rounds with the NHS. We are more than pleased! We expected to have to to go through at least 3 cycles, so didn’t go in expecting any miracles, but we were lucky enough to get pregnant with our first cycle! I’m now 9 months pregnant with a little girl! The whole process was very stress free I thought, it all felt like all I had to do was really leave it all in their capable hands – of course I had done a tonne of research on how to change my lifestyle and diet to sit alongside the treatment. The only thing that would have improved it all would maybe to have had more information on lifestyle, acupuncture and diet that they provided from their recommended sources, rather then me googling it all!

The combination of the relaxed environment  together with the highly professional small team made the whole treatment feel more friendly. I thoroughly recommend Concept Fertility!”

All Worth It

“Baby girl was delivered at 5.02pm weight 7.4lbs. I am at home now but it is painful with the c-section but the end result was worth it. This all wouldn’t have been possible without the treatment at Concept Fertility. So a big thank you to the team and in particular you and Dr Ojha.”

Huge Thank You

“Our son was delivered to us on 7th October. He weighed 3.15kgs at birth and is perfect! We are very grateful and indebted to all your team at Concept, and here’s a huge Thank you!”


“Following IVF ICSI treatment at your clinic I would just like to say a big thank you to the whole team.
Dr Harleen Kaur was amazing throughout the treatment and so kind.
Also thank you to Virginia and Maria the embryologist.”

So Well Treated

“Before undergoing chemotherapy and radiotherapy for cancer, I had done sperm storage. But having narrowly survived such a frightening illness, I did wonder whether I would ever be able to have children. To my utter delight, as I type, I am looking at our smiling, happy, healthy baby. This is thanks, in large measure, to the work of Concept Fertility. Throughout the insemination process, my partner and I found Concept Fertility to be unfailingly kind, professional and sympathetic. All our questions – and we had many of them – were answered promptly and tactfully. You got the strong impression that everyone at the clinic took great pride and delight in helping people to have children. Being so well treated greatly eased what can be quite a stressful process.

As we enjoy our baby, we could not be happier, or more grateful.”

Best In London

“We found your clinic is Professional, knowledgeable and reasonably priced. All the staff were very professional and helpful. We’ve been look after very well throughout treatment & after treatment. One of the best clinics in London. We will definitely refer to others.”

Highest Level Of Care

“As I have mentioned on the form the level of care we received from Concept Fertility was outstanding all the way through and we just feel so much gratitude to Dr Ojha and the team. If you ever need us to give a recommendation please let me know. We received the highest level of care and communication at all stages from Concept Fertility and couldn’t recommend highly enough. Please pass on our extreme gratitude to Dr Ojha and the team as you have enhanced our lives immeasurably.”

Thanks To The Team

“My babies are 3 months and they are growing very well thanks a god. Thanks all the team Concept Fertility we are so happy with our babies.”

Familiar Clinic In Spain

“Thank you very much indeed to Concept Fertility and to Fertilidad Clinica Rincon for your help in my journey getting pregnant. My daughter was born (DELETED) via elective caesarian section and we are both doing very well at home. Please pass on my thanks to your teams.”

Thanks For Your Help

“(DELETED) was born at 2.02pm on 22nd Dec at Kingston Hospital by forceps delivery. She weighed 8lb 8oz and is doing really well. Here is a picture to prove it! Thanks for all your help.”

Achieved Our Dream

“Your help was instrumental to achieve our dream”.

The Whole Team

“(DELETED) was born on the 24 Jan 2014 at 1023am.She was 6 pound 5 ounces she was 6 days overdue. She is beautiful and we are very thankful in all the work you did for us. As she wouldn’t be here with us today without the whole team at Concept I will attach a picture And we will be in touch in the near future (about baby number 2 ) Again a million thanks to all the team.”

Personal And Individualised Service

“As you will have heard we have been blessed with a little bundle of joy. (DELETED) was born on 12/2/14 at Kingston Hospital weighing 2.29KG! Petite like her mummy, both mother and daughter are doing great now two weeks on. May I send our heartfelt thanks and gratitude for all you have done for us from the outset. The service you provide at Putney is first rate and most importantly personal and individualised. This is highly commended and contrasts starkly with the ‘more famous’ clinics we have experienced. We will be sure to pass on our positive experience to friends in similar circumstances. Thank you again for everything!”

Caring And Compassionate Approach

“Just a note to say a big thank you for your support during the journey we undertook in having a baby. Baby (DELETED) is 10 weeks old, is doing very well, and we are really enjoying getting to know this new little person. It is a wonderfully rich time (and quite exhausting!) and we are grateful for the opportunity to be parents. Thank you for your caring and compassionate approach – we appreciated this greatly, as well as your expertise.”

Pregnant After One Cycle Of Ovulation Induction

“We met with Mr Ojha in late 2013 to discuss the ovulation cycle treatment and he instantly put us at ease with the process and explained everything in simple terms. Mr Ojha and the team looked after us during the treatment period and were readily available to answer any questions that we had. After only one ovulation cycle treatment we fell pregnant and our beautiful baby boy arrived in September 2014. We would thoroughly recommend Mr Ojha and the team at Concept Fertility and would not hesitate to return for further treatment for baby number two!”

Expertise And Guidance

“Just a little note to say thank you so much for your expertise/ guidance. We are now the proud parents to twin girls, (DELETED) and (DELETED). Many thanks and wishing you and your team the best. You do a great job!”