100% recommend Concept.
After having failed IVF at another hospital and then many tests and medication at another clinic after that, a friend recommended Concept. She had had an excellent experience and conceived her son there, so we thought we would try one last place.
From our first zoom call with Dr Onur we knew this clinic would be different. He made us feel at ease straight away and gave us great advice. From then on every appointment I had was the same. Everybody from the receptionists to the doctors, nurses and embryologists were amazing! They always gave us the right advice, are kind, caring and just very genuine. Other places made me feel like just another number and pound signs. At concept you are always welcomed with a smile and everybody knows your name and actually speaks to you.
We had a failed frozen cycle but luckily had some more embryos in the freezer! I was gutted when it didn’t work but Dr Kamal gave me some very good advice and reassured me to have a break and come back again. I wanted to go again straight away but I listened to his advice and I’m glad I did as it resulted in my beautiful baby girl who is now 3 months old and happy and healthy.
There is so much more I can say about Concept. Its very clean, they always give you a detailed chat at the end of each scan and when they discuss results with you, which is brilliant as I didn’t really experience that anywhere else.
I would personally like to thank Dr Kamal, Dr Harleen and Dr Onur for everything they do. Also Oriol who always has a smile and also gave us some good advice and looked after our frozen embryos. Emily, Rachel, Marian and Mary were absolutely brilliant and were who I would see most often. They were also there when I needed advice over the phone. They do their job brilliantly and with so much compassion. Joanna on reception was always so happy, polite and helpful, thank you!
We are forever grateful to concept and all of the staff there and would 100% recommend them.
And here is the beautiful little girl with our Lab Manager, Oriol Oliana.
